Terms of Service

Last updated: November 4, 2026

These Terms of Service ("Terms") are an agreement between you and 5637 Christiana LLC ("Landlord's Desk", "we", "us") and govern your use of landlordsdesk.com and the Landlord's Desk service. By creating an account, joining the waitlist or using the service, you agree to these Terms and to our Privacy Policy.

1. The service

Landlord's Desk is software that helps landlords and property managers manage rentals, including rent ledgers, online payments, leases, applications, maintenance, documents, messages and AI-assisted features. We may change, add or remove features over time. Features described as "on the roadmap" are plans, not commitments, and have no guaranteed release date.

2. Accounts

You must be at least 18 and able to form a binding contract, and you must use the service for business purposes.
You must give accurate information and keep it up to date.
You are responsible for your login credentials, for everything that happens in your account, and for the team members you invite and the roles you give them.

3. Your responsibilities as a landlord or property manager

You are responsible for complying with all laws that apply to you and your properties, including fair housing, landlord-tenant, consumer protection, privacy, debt collection and communications laws.
You make all decisions about your rentals, including screening criteria, applicant approvals and declines, rent amounts, late fees, notices, deposits and renewals. Landlord's Desk provides tools; it does not make these decisions for you.
You are responsible for having the right to add tenants', applicants' and vendors' information to Landlord's Desk and to contact them, including obtaining any consent required before text messages are sent.
You are responsible for the accuracy of the records and amounts you enter or approve.

4. Payments

Online rent payments are processed by Stripe. To receive payments you must agree to Stripe's terms, including the Stripe Connected Account Agreement, and Stripe may verify your identity and business.
Tenants are not charged a fee to pay by bank transfer or card. If a landlord accepts cards, the landlord pays the card processing fee.
Payout timing, reversals, disputes and chargebacks are governed by Stripe's terms. You are responsible for disputes and chargebacks on payments made to you.

5. Subscriptions and billing

Plans and renewal. Landlord's Desk is offered as a monthly or yearly subscription. Your subscription renews automatically at the end of each billing period for the same length of time, at the then-current price for your plan, and your payment method on file is charged at each renewal until you cancel.

Price based on your units. Your price depends on the number of active units in your workspace (archived units don't count). If that number moves you to a higher price, we email you at least 14 days before the new price applies; monthly plans change at the next billing date and yearly plans are charged the prorated difference for the rest of the term. Lower prices apply from your next billing date (monthly) or renewal (yearly). Portfolios above 500 units are priced by agreement.

Free trial. New workspaces may start a 14-day free trial (60 days for founding members) without a payment method. If no payment method has been added by the end of the trial, the trial ends and you are not charged.

Cancellation. You can cancel anytime in the app under Settings > Billing. Cancellation takes effect at the end of your current billing period, and you keep access until then. If you have a yearly plan, we will email you 30 to 45 days before it renews.

Refunds. Payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or plan downgrades, except where required by law.

Price changes. We may change prices. A new price applies from your next renewal, and we will email you at least 30 days before it takes effect. If you don't want to continue at the new price, you can cancel before the renewal.

Taxes. Prices do not include taxes. Where applicable, sales and similar taxes are added at checkout and on invoices.

Failed payments. If a payment fails, we will email you. If it is not resolved within 14 days, your workspace becomes read-only, and after 28 days it is locked until billing is updated. Your data is not deleted, and you can export it at any time.

Founding member offer. Founding members get their first 60 days free, then 30% off their first 12 monthly payments or their first yearly payment. Founding members are workspaces created during early access and people who joined the Landlord's Desk waitlist before early access ends. We will announce that date at least 30 days in advance. The 60 days start when you choose a plan; the 30% discount applies to your first 12 monthly payments or to your first yearly payment, including any increase for units added during that first year. The offer applies once per founding member and must be claimed by subscribing within 90 days after early access ends. The offer can be claimed once we announce the date early access ends; a plan chosen before then does not include the founding offer.

Founding price protection. If you qualify for and claim the founding member offer, the stated discount applies for the entire offer period while your subscription remains continuously active. A temporary payment failure does not end the offer if the payment is successfully recovered during our normal retry or grace process. If you cancel and the cancellation becomes effective, the founding offer ends and does not automatically resume if you later re-subscribe.

During an applicable paid billing period, we will not remove a Core Feature included in your plan solely to require you to purchase a higher-priced plan or add-on. “Core Feature” means a feature identified as included in your plan on the applicable pricing or plan page at the beginning of that paid billing period.

We may modify, replace, suspend or retire features for legal, security, reliability, technical or third-party supplier reasons. When reasonably practicable, we will give advance notice of a material change.

6. AI features

AI features prepare suggestions, drafts and extracted information for you to review. AI output can be incomplete or wrong, so review it before relying on it. AI in Landlord's Desk does not move money, change leases or make decisions about applicants, and you remain responsible for actions you approve, including actions you allow to run automatically under rules and spending limits you set.

7. No legal, tax or financial advice

Landlord's Desk is not a law firm, accountant or financial adviser. Templates, reminders, criteria tools, reports and any compliance alerts are provided for convenience and are not legal, tax or financial advice. Laws vary by location; consult a qualified professional about your situation.

8. Acceptable use

You agree not to:

use the service to discriminate unlawfully, harass anyone, or violate anyone's rights;
send spam or messages without the required consent;
upload malicious code, or try to access accounts or data that aren't yours;
interfere with the service, or reverse-engineer it except where the law allows;
use the service for any unlawful purpose.

E-signatures. E-signing is for documents related to your rentals, such as leases, renewals, addenda and notices. Leases and lease renewals must be sent as a lease so that required disclosures are included. Each workspace has a monthly limit on signature requests, shown in the app, that grows with the number of units you manage.

9. Your data

You own the data you put into Landlord's Desk. You give us permission to host, process and display it only as needed to provide, secure and improve the service and as described in our Privacy Policy. You can export your data (for example, as CSV files) at any time, including while your workspace is read-only or locked.

10. Third-party services

The service works with third-party services such as Stripe, DocuSeal and email and text-message providers. Their own terms apply to your use of them, and we are not responsible for them.

11. Our intellectual property

We own the Landlord's Desk software, brand and content. These Terms don't give you any rights to them except the right to use the service as allowed here. If you send us feedback, we may use it without obligation to you.

12. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we don't promise the service will be uninterrupted or error-free.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the 12 months before the claim arose.

14. Indemnity

You agree to defend and indemnify us against claims arising from your use of the service, your rentals, your decisions about tenants and applicants, your messages, or your violation of these Terms or the law.

15. Suspension and termination

You may close your account at any time. We may suspend or end access if you breach these Terms, if required by law, or to protect the service or its users. Sections that by their nature should survive termination will survive.

16. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Cook County, Illinois, and both parties consent to their jurisdiction.

17. Changes to these Terms

We may update these Terms. If a change is significant, we'll give you notice before it takes effect. Continuing to use the service after that means you accept the updated Terms.

18. Contact

5637 Christiana LLC, 7351 N Keeler Ave, Lincolnwood, IL 60712. Email: info@landlordsdesk.com.